Help

Is shipping free for gifts ordered on Sitota.com?

How do I find a product on Sitota.com?

How can I order a gift from Sitota.com?

What kinds of payments does Sitota.com accept?

Are transactions on Sitota.com secure?

Do I have to register to shop on Sitota.com?

What is Sitota.com’s return policy?

How can I contact Sitota.com





Is shipping free for gifts ordered on Sitota.com?

Yes shipping is free for all products delivered in Addis Ababa, Ethiopia. But products delivered to other cities in Ethiopia will have extra shipping charges. The shipping cost differs greatly from city to city. So please contact us with your order to figure out the exact amount.


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How do I find a gift on Sitota.com?

Option 1: Search for the product or service
You can search for the product by name or description

Option 2: Browse by category
You can browse by using the left hand navigation on the page

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How can I order a gift from Sitota.com?

  • Step 1: Find a gift. Click here for help finding a gift.
  • Step 2: Add the product or service to the cart. You add an item to your shopping cart by clicking the “Add to Cart” button. This action also displays your shopping cart.
    You can remove the item by clicking the Remove button to the left of the item.
    To continue shopping, select a product category from the list.
    You can adjust the quantity of an item by typing the quantity in the item’s Quantity field in the shopping cart and clicking the Update button.
  • Step 3: Review checkout summary. You can order the items in the shopping cart by selecting the “Proceed to Checkout” button.
    The store will display a read-only list of the shopping cart contents. To proceed with the checkout, click the Continue button.
  • Step 4: Enter order information. The application will display a page requesting payment and shipping information.
    Enter any special instructions such as adding a Happy Birthday message to the order.
    Enter order information such as your Billing Address, Shipping Address and payment information.
    If you are shopping as a guest, please make sure that you enter a valid email address so we can send you delivery confirmation.
  • Step 5: Confirm the order information. The application will display a read-only page containing your billing and shipping address.
    If you need to change any information, click your browser’s Back button and enter the correct information.
    To complete the order, click the Continue button.

What kinds of payments do the merchants on Merkato Mall accept?

Sitota.com accepts the following payment options:

Credit/Debit Cards: VISA, MasterCard, AMEX
PayPal, eCheck, Money Order, Vemo

Option 1: Credit or debit cards via our website
If you choose to use a credit or debit card, please Click here for help placing an order using your credit card.

Option 2: VISA, MasterCard, AMEX credit or debit over the phone
If you choose to use this option, please call us at 770-330-4925 and we will process your order immediately over the phone

Option 3: PayPal
If you choose to use PayPal, please log in to your PayPal account and send the total amount to cashier@merkatomall.com. PayPal has a demo on how to do this on their website: http://www.paypal.com/us/cgi-bin/webscr?cmd=p/sell/mc/mc_intro. Then you can either call or email us with your order details and we will process your order as soon as we confirm with PayPal.

Option 5: Money Order via mail

If you choose to pay by Money Order, please mail us the money order. Then you can either call or email us with your order details.

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Are transactions on Sitota.com secure?

Our website is secured with a 256 bit SSL certificate provided by Thawte which enables encryption between our web server and your browser. Hence, your credit card information will be encrypted before being sent out over the Internet. You can easily verify this by opening the small padlock appears on the taskbar of your browser (Internet Explorer, FireFox, etc.).

Our website is secured with a 256 bit SSL certificate provided by Thawte which enables encryption between our web server and your browser. Hence, your credit card information will be encrypted before being sent out over the Internet. You can easily verify this by opening the small padlock appears on the taskbar of your browser (Internet Explorer, FireFox, etc.).

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Do I have to register to shop on Sitota.com
You can order a gift on Sitota.com as a guest without logging in.

You can also register with Sitota.com and start shopping by clicking the login link.
Registering can make your shopping experience on Sitota.com even easier by auto-populating order forms and getting promotions via email, to name a few.

What is Sitota.com’s return policy?

We will replace any damaged items delivered in Ethiopia as long as you or the recipient contacts us within 24 hours of delivery. Please provide your order information and reason for the return when you contact us for a replacement.

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How can I contact Sitota.com?

If you have any questions or problems while placing an order, feel free to contact us via email, telephone or live chat:

  • Email: contact@merkatomall.com
  • Telephone: 770-330-4925
  • Telephone – Toll Free: 1-888-MERKATO (1-888-637-5286)
  • Live Chat (Yahoo/Gmail/MSN/AOL Id): MerkatoMall
  • Mailing Address: Merkato Mall Enterprises, 3577 Chamblee Tucker Road, Suite A-266, Atlanta, GA 30341, USA
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